Can I visit where my dog will be staying?
Absolutely, we highly recommend a meet and greet at Sophie's Staycation prior to your dog boarding with us.
This allows everyone to feel comfortable and ensures a smooth experience. We're happy to arrange this at a time that works best for you.
How many walks will my dog get each day?
Your dog will enjoy two one-hour walks each day, one in the morning and one in the evening - unless you request less exercise due to age or medical needs.
In addition to walks, your dog will have access to garden time, enrichment activities and plenty of opportunities to rest throughout the day to ensure a balanced and comfortable experience.
Can medication be administered if needed?
Yes, I am happy to administer medication when needed.
I kindly ask that you provide detailed instructions regarding any medical conditions and specific administration requirements. I have experience caring for dogs with a variety of medical needs and I am confident in handling most situations. I'm always happy to discuss your dog's individual requirements to
ensure they are fully supported during their stay.
Is Sophie's Staycation insured?
Yes, we are fully insured under a comprehensive policy to ensure the safety and well-being of all dogs in our care. We are also fully licensed by the local Council
(Licence No: AWL25874)
Can you board puppies?
Yes, I am happy to board puppies. For their safety and well-being, I only accept puppies that are over 12 weeks old and are fully up to date with all vaccinations.
Do I need to provide food for my dog?
Yes, we kindly ask that clients provide enough food to last for the duration of their dog's stay. In the event that additional food is needed, we will gladly purchase it on your behalf, and we kindly request reimbursement for these expenses at the end of your dog's stay. Please note that all treats are supplied by Sophie's Staycation and consist of natural, rawhide-free options to ensure your dog's health and enjoyment.
What happens if I need to cancel my booking?
If you need to cancel your booking, please notify us as soon as possible.
While the 25% deposit is non-refundable, no further charges will be applied.
Is there anything else I need to provide
for my dog?
Yes, we kindly ask that you bring a blanket or something that smells of home to help your dog settle on their first night. Additionally, we would appreciate it if you could bring your dogs lead, harness (if needed)
Does my dog need to be vaccinated?
We strongly recommend that your dog receives regular booster vaccinations to ensure protection against infections and diseases. Additionally, your dog should be treated for worms and fleas prior to boarding at Sophie's Staycation. It is your responsibility to ensure that your dog is flea-free upon arrival. If fleas are detected, I will administer treatment , and any related costs will need to be reimbursed to Sophie's Staycation.
What is the payment procedure for dog boarding?
After you and your dog have met with us, if you are happy to proceed, we will send you an invoice. To secure your booking, we kindly request a 25% non-refundable deposit, with the remaining balance due prior to your holiday. For your convenience, we accept payment by cash or bank transfer.
Where will my
dog sleep?
At Sophie's Staycation, we strive to make your dog feel completely at home. Your dog is welcome to choose where they feel most comfortable sleeping - whether that's in their own room, sharing a space with a canine companion, or even in our bedroom with us.
Will my dog have a trial overnight stay?
If you are booking your dog to stay with us for more than three nights, we kindly ask that you arrange a trial night beforehand. This helps us ensure your dog settles comfortably during their 'Staycation'. The trial night fee is £20 and includes an evening walk, an overnight stay, and a morning walk. Trial nights are optional for stays shorter than three nights. For returning dogs, trial nights are not required.
What happens if my dog is ill whilst I am on holiday?
On the rare occasion that your dog becomes unwell during their stay at Sophie's Staycation, we will contact you immediately to keep you informed. Should veterinary treatment be necessary, we will take your dog to your preferred vet with your approval. If your chosen vet is unavailable, we will take your dog to our trusted vet, Oakmount, also with your consent or that of your emergency contact.
Will my dog be staying with other dogs?
Yes, your dog will have some friendly companions during their stay. We share our home with three wonderful dogs of our own.
First, there's Sophie, our gentle 2 year old Irish Wolfhound - affectionately known as the gentle giant. She's calm, affectionate, and treats all of our canine guests with kindness and patience.
Then we have little Evie, our 4 year old whippet who adores her naps! After her morning walk, you will usually find her curled up under a blanket until it's time for dinner!
Lastly, there's Bella, our elegant 9 year old whippet. She is graceful and composed, taking everything in her stride and adapts easily to whatever the day brings.
We are licensed to care for additional dogs beyond our own, though we typically board just one guest dog at a time to ensure a calm and personalised experience. During peak times, however, your dog may have an additional playmate or two to enjoy their holiday with!
